New Support Ticket Issue?
Posted: Fri Dec 04, 2020 8:53 am
Hello! I'm trying to use the new support ticket system and am having issues.
#1) I sent in a ticket detailing my problem with one of the games as a guest (no account) and it asked for my email. Now, if I want to check the status of the ticket I have to log in. The problem is, it seems to have created an account for me when I gave it my email (signing up gives "email has already been taken") and I don't have a password. If I try to reset my password, it tells me that "You are not authorised to access this portal. Kindly contact your helpdesk administrator."
#2) I logged in with twitter instead to create a ticket about this issue. But of course that's not going to work either, with me receiving the following error when trying to create a new ticket:
"Liquid error: undefined method `html_safe' for nil:NilClass"
So I effectively cannot check the ticket itself. I figured maybe I got an email with a direct link to the ticket but unfortunately not.
I don't really care about the second issue as it only existed by me trying to address the first issue, but it cannot hurt to mention it.
#1) I sent in a ticket detailing my problem with one of the games as a guest (no account) and it asked for my email. Now, if I want to check the status of the ticket I have to log in. The problem is, it seems to have created an account for me when I gave it my email (signing up gives "email has already been taken") and I don't have a password. If I try to reset my password, it tells me that "You are not authorised to access this portal. Kindly contact your helpdesk administrator."
#2) I logged in with twitter instead to create a ticket about this issue. But of course that's not going to work either, with me receiving the following error when trying to create a new ticket:
"Liquid error: undefined method `html_safe' for nil:NilClass"
So I effectively cannot check the ticket itself. I figured maybe I got an email with a direct link to the ticket but unfortunately not.
I don't really care about the second issue as it only existed by me trying to address the first issue, but it cannot hurt to mention it.