Download Link and License Key missing

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Download Link and License Key missing

Postby gary99259 » Fri Nov 04, 2022 10:59 am

I have purchased the Pro Basketball 2023 a week ago, and never receive the download link and license key :(

seeking for help…
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Re: Download Link and License Key missing

Postby spitfire » Sat Nov 05, 2022 8:31 pm

Have you checked your spam folder?
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Re: Download Link and License Key missing

Postby gary99259 » Sat Nov 05, 2022 9:34 pm

yes i checked. but not there.
I received the First Access Promotion Code for purchase. But didnt receive the download link after purchasing:(
It’s a gmail account. Does it matter?
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Re: Download Link and License Key missing

Postby PointGuard » Sun Nov 06, 2022 2:27 am

Suggest you send in a Support Ticket ( https://wolverinestudios.freshdesk.com/ ... ickets/new )
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Re: Download Link and License Key missing

Postby jaytuomi » Sun Nov 06, 2022 8:56 am

When I first purchased I also had a moment like that - was swearing up and down my inbox that it wasn’t there. When I finally found it, the email sender name was “FastSpring Checkout”. My eyes were looking for “Wolverine Studios” or something and I scrolled past that email a number of times. Not saying this is what’s going on with you, but wanted to mention!! Best of luck.
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Re: Download Link and License Key missing

Postby gary99259 » Sun Nov 06, 2022 2:33 pm

just submitted the Support Ticket.

Hopefully can get it resolved soon. Really enjoy this kind of simulation sport games

thanks
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