I have purchased the Pro Basketball 2023 a week ago, and never receive the download link and license key

seeking for help…

Have you checked your spam folder?

yes i checked. but not there.
I received the First Access Promotion Code for purchase. But didnt receive the download link after purchasing:(
It’s a gmail account. Does it matter?

Suggest you send in a Support Ticket ( https://wolverinestudios.freshdesk.com/ ... ickets/new )

When I first purchased I also had a moment like that - was swearing up and down my inbox that it wasn’t there. When I finally found it, the email sender name was “FastSpring Checkout”. My eyes were looking for “Wolverine Studios” or something and I scrolled past that email a number of times. Not saying this is what’s going on with you, but wanted to mention!! Best of luck.

just submitted the Support Ticket.

Hopefully can get it resolved soon. Really enjoy this kind of simulation sport games

thanks