Contract help please

[StreetLane]

I’m still having a hard time resigning my upcoming free agents in FB 2019. For example near the end of the year I’m trying to resign my star RB and even clicked the franchise tag as a last resort. New season starts, no response to the offers, no warning, and my RB (and others) are all in the free agent pool. I’ve stopped playing already through frustration until there is a patch or I can figure this out.