Why I asked for a refund

I hope those at Wolverine Studios will take this in the spirit which it is given. A critique meant to help.
I am an avid football fan. Will not play Madden because I want strategy. Love Dave Koch's Actions Sports games, but wish they had fictional and career play. Like Out of the Park, OOTP, and think it is the Gold standard, but am mediorce towards baseball.
I bought both your games in 2019. Played them a little. Realized that I had lots of problems. Put them to the side.
Four years later saw your new games on YouTube. Bought the DDSCF 23, First Access to DDSPF, and the DDSCB 22. I will deal with only football.
1) Most of my criticism might go away but for the price of your game. I paid $39.99 USD for each of the games I bought. Do a quick comparison of game prices and you will see that you are at the high end. Not AAA, but AA at least. For that I should not deal with some of the things below.
1) Documentation.
9.99 per month will get you a monthly subscription to Microsoft Office 365 and access to MS Word.
Around $20.00 a month will get you an Adobe account.
You will only need these 1 month since you will only spend a couple of hours writing an MS Word file that you then use to create a PDF.
Keep the files as you can update them for later versions of the game.
2) You have recruiting down, but I am not going to buy Office Recruiter or Tech Startup recruiter. Recruiting is important. But when your came is Draft Day College Football you need to get the Football right. You don't.
3) Football
Pure text is better than really bad animation, which is what I got. The scoreboard does not update. It has toggles for offense and defense, but no information on what they do and no warning that if you do toggle them the game will fast forward out of your control.
I gave up on calling my own plays because, since you include no documention, I cannot really tell what a play is doing. Yes, I can read the description and look at the play diagram, but I had to give up on defense because no only could I not tell WHO was blitzing I couldn't even tell IF I was blitzing.
Offense is no better. Why, in 2022 in a highly ranked college, is my offensive coordinator wanting to run the Wishbone?
I can tell my team to pick up the pace in gameplan, but no idea what that does and in a game I have no way of switching to a Hurry Up offense. I also cannot switch to a slow down the game offense when I am in the lead.
Go to any website that tracks games and find out which ones put the game information, down, distance, clock at the bottom of their screens. None.
One of the problems is you use playbooks. The base average NFL Playbook has 400+ plays that allow for in game modification. I want to simulate being a football coach, if I have to do it, I might as well do it.
When my game ran into a problem the solution was to send you a file. No problem. But I have to go get a service so that you can do download the file since neither your support ticket system nor your forum can handle the size of the file. This is only after playing to the end of my first season.
Remember you charge the same as the polished OOTP.
I asked Steam for a refund and, at least for football, I will check you out in a couple of years.
I am an avid football fan. Will not play Madden because I want strategy. Love Dave Koch's Actions Sports games, but wish they had fictional and career play. Like Out of the Park, OOTP, and think it is the Gold standard, but am mediorce towards baseball.
I bought both your games in 2019. Played them a little. Realized that I had lots of problems. Put them to the side.
Four years later saw your new games on YouTube. Bought the DDSCF 23, First Access to DDSPF, and the DDSCB 22. I will deal with only football.
1) Most of my criticism might go away but for the price of your game. I paid $39.99 USD for each of the games I bought. Do a quick comparison of game prices and you will see that you are at the high end. Not AAA, but AA at least. For that I should not deal with some of the things below.
1) Documentation.
9.99 per month will get you a monthly subscription to Microsoft Office 365 and access to MS Word.
Around $20.00 a month will get you an Adobe account.
You will only need these 1 month since you will only spend a couple of hours writing an MS Word file that you then use to create a PDF.
Keep the files as you can update them for later versions of the game.
2) You have recruiting down, but I am not going to buy Office Recruiter or Tech Startup recruiter. Recruiting is important. But when your came is Draft Day College Football you need to get the Football right. You don't.
3) Football
Pure text is better than really bad animation, which is what I got. The scoreboard does not update. It has toggles for offense and defense, but no information on what they do and no warning that if you do toggle them the game will fast forward out of your control.
I gave up on calling my own plays because, since you include no documention, I cannot really tell what a play is doing. Yes, I can read the description and look at the play diagram, but I had to give up on defense because no only could I not tell WHO was blitzing I couldn't even tell IF I was blitzing.
Offense is no better. Why, in 2022 in a highly ranked college, is my offensive coordinator wanting to run the Wishbone?
I can tell my team to pick up the pace in gameplan, but no idea what that does and in a game I have no way of switching to a Hurry Up offense. I also cannot switch to a slow down the game offense when I am in the lead.
Go to any website that tracks games and find out which ones put the game information, down, distance, clock at the bottom of their screens. None.
One of the problems is you use playbooks. The base average NFL Playbook has 400+ plays that allow for in game modification. I want to simulate being a football coach, if I have to do it, I might as well do it.
When my game ran into a problem the solution was to send you a file. No problem. But I have to go get a service so that you can do download the file since neither your support ticket system nor your forum can handle the size of the file. This is only after playing to the end of my first season.
Remember you charge the same as the polished OOTP.
I asked Steam for a refund and, at least for football, I will check you out in a couple of years.