I'm not sure if anyone else is having this issue, I'm not able to pick up options during the offseason after the rookie season for players. Even though their player card states they're option eligible, there's no way to pick up the option.

If you go to our main page and click the support link at the top you can open a support ticket where you can provide us your game files and I will check it out. Instructions on how/what to provide are under HELP in the game drop down menu