So I bought this game last month. I was given a code which would let me get a Steam key, and today I got an email saying to click a box in the email labelled "Get Your Steam Key". I clicked that and a page loaded up with boxes to enter in my name, email address, and the code that I got when buying this game. There was also a drop down list of games to choose from (DDS PF 2020 was not on this list however, 19 was, I chose the "Other" choice and entered in DDS PF 2020 in the message box). The words GET IN TOUCH were above the boxes.
I entered in everything including the code in the box and hit the big yellow Submit button. Nothing happened. I tried this in two different browsers.
I tried to open a ticket on the support section. I went to login there but couldn't remember my password so I tried to reset it. I entered in my email address there and was given the message "You are not authorised to access this portal. Kindly contact your helpdesk administrator."
To summarize, right now I can't get the game I paid for, can't login to the support section, and I can't reset my password to the support section.