Download Link and License Key missing

[gary99259]

I have purchased the Pro Basketball 2023 a week ago, and never receive the download link and license key

seeking for help…

[spitfire]

Have you checked your spam folder?

[gary99259]

yes i checked. but not there.
I received the First Access Promotion Code for purchase. But didnt receive the download link after purchasing:(
It’s a gmail account. Does it matter?

[PointGuard]

Suggest you send in a Support Ticket ( https://wolverinestudios.freshdesk.com/ ... ickets/new )

[jaytuomi]

When I first purchased I also had a moment like that - was swearing up and down my inbox that it wasn’t there. When I finally found it, the email sender name was “FastSpring Checkout”. My eyes were looking for “Wolverine Studios” or something and I scrolled past that email a number of times. Not saying this is what’s going on with you, but wanted to mention!! Best of luck.

[gary99259]

just submitted the Support Ticket.

Hopefully can get it resolved soon. Really enjoy this kind of simulation sport games

thanks